Storage CleanerRefund policy
14-day money-back guarantee
If Storage Cleaner isn't right for you, email us within 14 days of purchase and we'll refund you in full, for any reason. You don't need to explain, though we'd love to know what we could do better.
After 14 days
We still refund you if you were charged more than once, if you never received a license key, or if your license key won't activate (see the activation guide) and we can't fix it. The law where you live may also give you a right to cancel or a refund; nothing in this policy limits those rights.
How to request a refund
Email [email protected] with your order ID (it's in your receipt email from Dodo Payments; the charge appears on your card statement as DODOPAY_STORAGECLEANER) and the reason. We reply within 2 business days. Refunds are processed by Dodo Payments, our payment provider and merchant of record, and usually reach you within 3–5 business days.
After a refund
The license key is disabled when a refund is processed. Storage Cleaner's cleaning features stop working the next time the app checks the license; scanning stays free.
Bought on the Mac App Store?
Purchases made through the Mac App Store are refunded by Apple, not by us. Request one at reportaproblem.apple.com.
Please contact us before disputing a charge
If something's wrong, email us first. We'll sort it out faster than a bank dispute can.